Director of Sales
Chatdesk
Sales & Business Development
New York, NY, USA
Posted on Thursday, September 14, 2023
Summary
- This will be a key client-facing role, taking ownership of all revenue generation for the entire company: building, managing and developing a high-performance SaaS sales team.
- Develop and implement a scalable sales process from prospecting/demand generation through contract execution
- Effectively build, prioritize, and manage your team’s pipeline by generating new leads and opportunities from a variety of sources, including strategic prospecting, international events and conferences, partnerships, etc
- Build relationships with decision makers at prospect companies to understand their goals and articulate Chatdesk's value proposition
- Leverage CRM data to construct, forecast, and manage sales activity and drive pipeline to meet revenue targets and company goals
- Collaborate with internal product teams and provide feedback from the field to help shape future development
- Work closely with the Leadership Team to provide input on the growth of the business and align revenue strategy with overall company objectives
Your impact
- Be a champion for the company culture and find ways to establish this into your day to day experience
- Contribute to company goals by selling to Customer Support and Marketing leaders within fast-growing companies and Fortune 1000 enterprises
- Ensure the sales team’s in-depth understanding of the competitive landscape in order to educate customers on how Chatdesk's solution compares and contrasts with the competition
- Leading successful sales cycles, from lead qualification to opportunity conversion, often presenting to C-level executives the value and power of the Chatdesk platform and services
- Share Chatdesk's story and value through product demonstrations, in-market events, and account-specific initiatives
- Compile analysis and industry research on customer experience innovation/trends, while engaging customers (e.g., meetings, white papers)
Our values
- Honesty and transparency
- Doing your best work
- Always learning and improving
- Empathy
Requirements
- Minimum of 5 years of experience in B2B/Enterprise software sales with an emphasis on SaaS sales
- Record of meeting or exceeding sales quotas
- Demonstrated ability to develop and lead a high-performing sales team
- Experience with both inside and outside sales, including lead generation and outbound prospecting
- Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
- Exceptional in-person, verbal and written communication skills a must
- Independent and proactive self-starter who operates with a strong sense of ownership for projects and results
- Last and certainly not least, lover of customer experience and marketing!
Preferred but not required
- Functional understanding of key technologies and trends in the Customer Experience and Marketing industry
Perks
- Competitive salary
- Stock options
- Health insurance package (Medical, Dental, Vision)
- 401K plan
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